Feedback on our services

If you wish to provide feedback on the services you receive from NZALS - please use this email address:


Amputee satisfaction survey

We appreciate you and your opinion. To help us improve our services, please consider taking this short survey to let us know how you feel about your treatment at NZALS. 

The survey is anonymous and takes about 5 minutes to complete.

Click here to start the survey


Making a complaint

If you are dissatisfied with your treatment as an amputee, whanau/family or caregiver, you have the right to lodge a complaint regarding the service provided by the NZALS which can include:

1)    Treatment by any NZALS team member.

2)    The provision of any service in any limb centre

3)    The provision of an artificial limb

4)    Issue to relating to how their personal or health information has been collected

To read and print NZALS Complaints Policy please click here

Complaints should be directed to:


HDC – Health and Disabilities Commission

If you wish to make a complaint to the Health and Disabilities Commission, the following link provides more information:


Your Privacy is important to us

We are happy to answer questions about your privacy in relation to the NZALS. Please email enquiries to:

If you would like more information about the privacy act click on the link below

To read and print a copy of NZALS Privacy Policy please click here


Official Information Requests (OIA)

Please direct all OIA requests to:



Please direct feedback about this site to: